Privacy Policy

This Privacy Policy describes how Home Town Internet MN collects, uses, and shares personal information of users of our website and customers of our broadband internet services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect several types of information from and about users, including:

  • Personal Information: This includes your name, address, email address, phone number, and other contact information you provide when you sign up for our services or contact us through our website.
  • Billing Information: We collect billing information, such as credit card details or bank account information, to process payments for our services. This information is securely stored and processed by our payment processors.
  • Technical Information: We collect technical information about your devices and internet connection, such as IP addresses, browser type, operating system, and device identifiers. This information helps us diagnose technical issues, improve our services, and prevent fraud.
  • Usage Information: We collect information about how you use our services, such as the websites you visit, the amount of data you consume, and the times you access the internet. This information helps us optimize our network, improve performance, and provide you with a better internet experience.
  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing activity on our website. This information helps us personalize your experience, analyze trends, and track the effectiveness of our marketing campaigns.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Services: We use your information to provide you with our broadband internet services, troubleshoot technical issues, and improve the performance and reliability of our network.
  • Billing and Payments: We use your billing information to process payments for our services and send you invoices and payment reminders.
  • Customer Support: We use your contact information to respond to your inquiries, provide customer support, and resolve any issues you may have.
  • Marketing and Communications: With your consent, we may use your contact information to send you promotional emails, newsletters, and updates about our services. You can opt-out of receiving these communications at any time.
  • Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas, court orders, or government requests.
  • Security and Fraud Prevention: We use your information to detect and prevent fraud, protect the security of our network, and enforce our terms of service.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share your information with third-party service providers who help us provide our services, such as payment processors, data analytics providers, and customer support providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as in response to a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
  • With Your Consent: We may share your information with third parties with your consent or at your direction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive information transmitted online.
  • Storing your information on secure servers with limited access.
  • Implementing firewalls and intrusion detection systems to protect our network.
  • Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activity on our website. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our services after the effective date constitutes your acceptance of the revised Privacy Policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Home Town Internet MN
[Your Company Address]
[Your Company Phone Number]
[Your Company Email Address]